Support

When the unexpected happens

Our number one priority is for you to be safe and efficient at what you do. We know that the last thing you want to experience is downtime due to machine or equipment failures. Scanreco products are developed to withstand heavy usage and they are expected to support you day after day for many years in tough conditions. However, the unexpected may happen – and if it does, we are here to help you sort it out and get your operations running smoothly again.

If you have a problem with one of our products, please turn to your point of purchase, e.g. the producer of your machine or crane. They will guide you and assure that you will get a quick solution to your problem.

Required information for the Support Service

We love to give you skilled, efficient and quick support service. For that we need this information:

  • TYPE and MODEL of the system;
  • SERIAL NUMBER of the system or of its components;
  • Description of eventual special features of the system;
  • Description of the problem and conditions when it occurs.

Support

Remote Assistance

If you need remote support, we use Team Viewer v9 for Microsoft Windows. What you need is a PC with Internet connection and our Team Viewer running. If you use our G6 system, your vendor can log into the G6 Platform Portal to see the programming on your specific device.

Download the TeamViewer client

Support

Service on site

Service onsite Usually you will find a local representative that can travel to your needed destination.

Contact Scanreco or find your nearest distributor

Spare parts & Accessories

Please contact a Scanreco distributor near you for spare parts or accessories

View distributors

Find a distributor

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FAQ

Frequently Asked Questions

In order to offer you the most rapid service possible,  we have gathered some information in FAQ below. If you can’t find the answer to your question here, contact your local distributor or fill out the form and you will be contacted by one of our experts.

Where can I find the part and serial number on my receiver?

Serial number found on Scanreco receiver

All Scanreco products have a sticker or a plate with the serial number (SN) on it. On the receivers, the sticker sits near the outputs.

Where can I find the part and serial number on my Mini or Maxi transmitter?

All Scanreco products have a sticker or a plate with the serial number (SN) on it. On the belly pack transmitters (PCUs or controls), the serial number plate sits on the side facing the operator, just beneath the stop button.

Who should I contact if I have trouble pairing my system?

First hand, contact the dealer that sold you the equipment, you find the list of our distributors on this page.

Can I use knock-off batteries and spare parts for my Scanreco system?

It is important to only use tested and approved original parts, in order for safety certifications and warranties to remain valid, and to make sure that your system keeps working as expected. Quality is built into every single aspect of our products. All our products, such as batteries and spare parts, have undergone the same rigorous testing as the main products.

Contact the Service Department

Please, contact your seller or distributor first hand if you have questions and they will be able to help you.
You can also send us a message and we will get back to you soon! Don’t forget to state your part and serial numbers in the message.

    Book a meeting

    Fill in your details in the form below, and an expert will get in contact with you.