Support

What can we do for you?

Are you interested in one of our solutions? Or do you want more information about a specific product? Perhaps you need local support or want to discuss your application type with someone? Here we have gathered all necessary contact information to make it easy for you to get the help you need.

Contact

Contact

For any questions or support inquiries, reach out to us anytime.

FAQ

FAQ

We have gathered all kind of information in our frequently asked questions section.

Offices

Offices

Discover all of our sales offices and Scanreco design centers.

Required information for support and service

Things we need to know before we can support you efficiently

We love to give you skilled, efficient and quick support service. For that we need this information:

  • TYPE and MODEL of the system;
  • SERIAL NUMBER of the system or of its components;
  • Description of eventual special features of the system;
  • Description of the problem and conditions when it occurs.

When the unexpected happens

Our number one priority is for you to be safe and efficient at what you do. We know that the last thing you want to experience is downtime due to machine or equipment failures.

High serviceability

Scanreco products are developed to withstand heavy usage and they are expected to support you day after day for many years in tough conditions. However, the unexpected may happen – and if it does, we are here to quickly help you sort it out and get your operations running smoothly again.

Contact your reseller first

If you have a problem with one of our products, please turn to your original point of purchase, e.g. the producer of your machine or crane. 

They will guide you and assure that you will get a quick solution to your problem.

 

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Support contacts

Service, Support, Spare parts & Accessories

Find your nearest Scanreco Partner
or Scanreco Service Center here. 

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System solutions

Remote Assistance

If you need remote support, we use Team Viewer v15 for Microsoft Windows. What you need is a PC with Internet connection and our Team Viewer running. If you use our G6 system, your vendor can log into the G6 Platform Portal to see the programming on your specific device.

FAQ

Frequently Asked Questions

In order to offer you the most rapid service possible,  we have gathered some information in FAQ below. If you can’t find the answer to your question here, contact your local distributor or fill out the form and you will be contacted by one of our experts.

Where can I find the part and serial number on my product?

All Scanreco products have a sticker or a plate with the serial number (SN) on it. On the receivers, the sticker sits near the outputs and on the transmitter, you will find it on the metal plate in the front.

Where can I find the part and serial number on my Mini or Maxi transmitter?

All Scanreco products have a sticker or a plate with the serial number (SN) on it. On the receivers, the sticker sits near the outputs and on the transmitter, you will find it on the metal plate in the front.

Who should I contact if I have trouble pairing my system?

First hand, contact the dealer that sold you the equipment, you find the list of our distributors on this page.

Can I use knock-off batteries and spare parts for my Scanreco system?

It is important to only use tested and approved original parts, in order for safety certifications and warranties to remain valid, and to make sure that your system keeps working as expected. Quality is built into every single aspect of our products. All our products, such as batteries and spare parts, have undergone the same rigorous testing as the main products.

Where can I buy a new battery for my Scanreco remote?

You can contact any of our partners in the world to order new batteries, find the list of our distributors on this page. Always use Scanreco's original batteries in your transmitter. They have undergone rigorous testing and quality checks to make sure your system keeps working as intended.

Where can I order spare parts from?

You can contact any of our partners in the world to order new spare parts to your system, find the list of our distributors on this page. It is also possible to buy spare parts directly from the producer of your machine. 

I would like to replace a lever/joystick on my transmitter, do I have to send it in to a service point?

High serviceability is one of our strengths and you don't have to send in your transmitter to replace a lever or a joystick. Talk to your nearest distributor to order a spare part and then you can replace it yourself.

How do I pair my Mini or Micro Flex (G6) remote control system?

Pairing a Scanreco transmitter and receiver is easy. In this video we explain how to pair the Mini Flex or Micro Flex with the G6 CAN receiver.

How do I pair my Rocket with the receiver?

Pairing Rocket with the transmitter is easy. In this video we show you how to do it.

How do I pair a Mini or Maxi transmitter with their receiver?

Pairing Mini or Maxi with the receiver is easy. In this video we explain how it is done.

I want to learn more about the Flex series (G6), where can I find the information?

The Flex series is our most recent and advanced platform (G6). It includes the PL e and SIL3 safety classified transmitters Mini Flex and Micro Flex as well as the receiver G6 CAN. On our Youtube-channel we have gathered information about the platform and the models in it.

Where can I buy a Scanreco radio remote control system?

We have offices and sales representatives in many countries and a large global network of partners. We recommend you contact the one nearest to you.